Things you want to know
After thousands of complaints and over 900 missed calls Hertfordshire Council got rid of Care UK, just 10 months after they had been awarded their contract. In neighbouring Harrow a care inspector's report found Care UK "is run more in the interests of the staff than the people they are supposed to be caring for."
The inspectorate gave Care UK Harrow a zero star rating and assessed its standard of care provision as "poor."
BBC’s Panorama went undercover in Harrow in 2009. At that time Care UK should have put right 20 of the 22 failings identified by the inspectorate in October 2008. However they found those failings were ongoing, including a lack of care plans in clients' homes, care plans that were up to two years out of date, problems with the provision of medication and erratic timings of visits.
The privatisation of services, and involvement of private equity owners, has corresponded with pay being driven down. In November 2014 one of the longest health service strikes ever came to an end. Staff went on strike after Care UK had cut their wages on transfer to its employment, from the NHS, by up to a staggering 35%.
Who are they?
Co-founder of Care UK John Nash and his wife have reportedly donated £203,500 to the Conservative party over five years including £21,000 to the personal office of previous Health Secretary Andrew Lansley.
Lord Patten of Barnes (Conservative) sits on Bridgepoint’s European advisory board (Bridgepoint– a private equity vulture - is Care UK’s owner). Chairman of the European Board is Alan Milburn, ex Secretary of State for Health (Labour).
In October 2012 Jim Easton resigned from the NHS Commissioning Board to become Managing Director of Care UK. Jim Easton was responsible for the procurement process for the NHS 111 services, 12 of which were won by Harmoni. Care UK acquired Harmoni a few weeks after Jim Easton joined Care UK.